Frequently Asked Questions
Below are some of the most common questions we are asked by our customers. Please contact us if you are unable to find the answer you are looking for.
Q: What are your payment options?
A: We accept Credit Cards, PayPal (contact us for details), Purchase Orders, Wire Transfers, and ACH Transfers.
Credit Cards: We accept Visa, MasterCard, and American Express (AMEX) for all US customers. For international customers please use Stripe or PayPal.
PayPal: We accept payments through PayPal, the online payment processor, for all customers. Availability may be limited by order size.
Stripe: We accept payments through Stripe by online checkout, for select products, for all customers. Availability may be limited by order size.
Purchase Orders: We are more than happy to set US customers up with an account and Net 30 Payment Terms, upon credit approval. Please request a credit application or email us your credit references.
Wire Transfers: Available for all US and international customers. Orders are able to ship after funds are received. $50 wire transfer fee applies for all customers, unless otherwise agreed upon (may be waived based upon order size).
ACH Transfers: Available for all US and international customers. Orders are able to ship after funds are received. No Fees apply.
Q: What is your return and cancellation policy?
A: Please contact us for returns and cancellations. Each case will be reviewed and decided on a case by case basis. Product packaging must be unopened and in like new condition when received upon return. We want to help you and treat you fairly. We must be NOTIFIED within 2 weeks of placing the order, unless otherwise stated. Customer covers return shipping charges. Orders placed within the US: 20% restocking fee. Orders placed outside the US: 30% restocking fee.
Q: Where can I get a Torq/Gard Clutch Manual?
A: Each Torq/Gard Clutch comes with a Manual. Manuals can also be viewed or downloaded here.
Q: Where is my order shipping from?
A: All orders ship from our facility in Fremont, California.
Q: Do you accept International Orders?
A: Yes, we do! We have customers all around the world, from Mexico to Brazil to England to Australia. All international orders must be payed in advance, prior to shipment. Freight is collect only, FOB Ship Point. $300 minimum order applies.
Q: Can my order ship via UPS or FedEx?
A: Yes, all orders can be shipped using standard shipping companies.
Q: Can I air-freight my order?
A: Yes, all orders can be air-freighted (or expedited in any other way) on request. There are no restrictions that prevent the Torq/Gard Clutches from shipping by air.
Q: I am a re-seller. Can you drop ship to my customer?
A: Yes, we can drop ship directly to your customer by request. Some restrictions may apply.
Q: What are your payment options?
A: We accept Credit Cards, PayPal (contact us for details), Purchase Orders, Wire Transfers, and ACH Transfers.
Credit Cards: We accept Visa, MasterCard, and American Express (AMEX) for all US customers. For international customers please use Stripe or PayPal.
PayPal: We accept payments through PayPal, the online payment processor, for all customers. Availability may be limited by order size.
Stripe: We accept payments through Stripe by online checkout, for select products, for all customers. Availability may be limited by order size.
Purchase Orders: We are more than happy to set US customers up with an account and Net 30 Payment Terms, upon credit approval. Please request a credit application or email us your credit references.
Wire Transfers: Available for all US and international customers. Orders are able to ship after funds are received. $50 wire transfer fee applies for all customers, unless otherwise agreed upon (may be waived based upon order size).
ACH Transfers: Available for all US and international customers. Orders are able to ship after funds are received. No Fees apply.
Q: What is your return and cancellation policy?
A: Please contact us for returns and cancellations. Each case will be reviewed and decided on a case by case basis. Product packaging must be unopened and in like new condition when received upon return. We want to help you and treat you fairly. We must be NOTIFIED within 2 weeks of placing the order, unless otherwise stated. Customer covers return shipping charges. Orders placed within the US: 20% restocking fee. Orders placed outside the US: 30% restocking fee.
Q: Where can I get a Torq/Gard Clutch Manual?
A: Each Torq/Gard Clutch comes with a Manual. Manuals can also be viewed or downloaded here.
Q: Where is my order shipping from?
A: All orders ship from our facility in Fremont, California.
Q: Do you accept International Orders?
A: Yes, we do! We have customers all around the world, from Mexico to Brazil to England to Australia. All international orders must be payed in advance, prior to shipment. Freight is collect only, FOB Ship Point. $300 minimum order applies.
Q: Can my order ship via UPS or FedEx?
A: Yes, all orders can be shipped using standard shipping companies.
Q: Can I air-freight my order?
A: Yes, all orders can be air-freighted (or expedited in any other way) on request. There are no restrictions that prevent the Torq/Gard Clutches from shipping by air.
Q: I am a re-seller. Can you drop ship to my customer?
A: Yes, we can drop ship directly to your customer by request. Some restrictions may apply.
